Terms of Service

Last updated: 8 April 2026.

1. Service provider details

These Terms of Service (hereinafter: Terms) govern the use of the kuppo digital loyalty card and coupon management service operated by DMB Soft Kft.

2. Definitions

• Service: the kuppo web application, together with the related back-end systems, databases, notification and administration functions.
• User: any natural person who uses the Service.
• Customer: a User who joins a merchant’s loyalty programme.
• Merchant: a User or representative of an organisation who manages loyalty campaigns, coupons or notifications.
• Administrator: a user authorised by the Service provider to perform system-level operations.

3. Description of the service

kuppo is a digital loyalty card and coupon management system. The Service enables:

• creation and management of loyalty programmes,
• use of digital stamp cards,
• issuing, redeeming and expiry handling of coupons,
• customer relationship management based on QR-code identification,
• sending push notifications to users,
• management of user settings, consents and roles.

The Service is web-based, and the Service provider is entitled to modify its content, operation and availability at any time.

4. Conclusion of the contract

The contract between the User and the Service provider is concluded when the User starts using the Service and accepts these Terms and the Data Handling Policy.

If the User does not accept these documents, the Service cannot be used.

5. Registration and account use

• Use of the Service requires a Google, GitHub or Facebook OAuth account, or any other login method permitted by the Service provider.
• The User is responsible for ensuring that the data provided during registration is true and up to date.
• The User must keep their login credentials and access details confidential.
• The User must not transfer their account to any third party.
• When using an anonymous guest account, the User has access to limited functionality.

6. Merchant and customer roles

6.1. Customer

The Customer is entitled to:

• join loyalty programmes,
• collect stamps,
• view their own coupons,
• modify their consents and settings,
• delete their own account.

6.2. Merchant

The Merchant is entitled to:

• create and edit loyalty campaigns,
• issue and redeem coupons,
• add points to or redeem rewards for customers,
• send notifications to the customers concerned,
• manage data related to their own campaigns.

The Merchant is required to ensure that the data recorded in the Service is lawful, accurate and up to date.

7. Acceptable use

The User is not entitled to use the Service in any of the following ways:

• for activities that are unlawful, deceptive or fraudulent,
• to misuse another User’s data,
• to interfere with the operation of the system,
• to circumvent security measures,
• for automated abuse, spam or unauthorised mass data collection,
• to jeopardise the integrity or availability of the Service.

The Service provider is entitled to apply technical measures to detect non-compliant use.

8. Merchant obligations

The Merchant declares and warrants that:

• they are authorised to act on behalf of their own business,
• the campaigns, coupons and communication materials comply with the law,
• they have all the consents required to send marketing messages,
• customers’ personal data is used only to the extent necessary for the lawful purpose,
• they do not use the Service for unfair commercial practices.

The Service provider is not liable for the lawfulness of content provided by the Merchant where such content originates from the Merchant.

9. Coupons and loyalty programmes

• The terms of coupons, stamps and rewards are determined by the Merchant within the framework of the Service.
• The Service provider does not guarantee that coupons will in every case produce economic or business results for the Merchant.
• Redeemed coupons and fulfilled rewards may be irreversible operations once recorded by the system.
• The Service provider reserves the right to operate the logic for automatic expiry and inactivity-based coupon issuance.

10. Notifications and communication

Subject to the User’s consent, the Service may send push notifications and other communications.

• Marketing notifications require separate consent.
• Transactional or operational notifications may be required for the operation of the Service.
• The User may withdraw their consent at any time in the settings.

11. Intellectual property

• The Service, the source code, visual elements, the logo, the name and the system logic are the intellectual property of the Service provider or its licensing partners.
• Texts, images, campaign data and coupon descriptions uploaded by the Merchant remain the property of the Merchant or persons authorised by them.
• The User must not copy, decompile or otherwise unlawfully exploit the elements of the Service.

12. Fees

Certain functions of the Service may be subject to fees. The Service provider may provide separate information on current fees, packages and conditions.

If a separate agreement exists on fees, the terms of that agreement shall apply.

13. Availability and modification

The Service provider strives to keep the Service continuously available, but does not undertake guaranteed availability or error-free operation.

The Service provider is entitled to:

• carry out maintenance,
• modify functions,
• temporarily suspend access,
• discontinue certain functions or introduce new ones.

14. Limitation of liability

The Service provider is not liable for damages arising from the User:

• providing incorrect data,
• failing to maintain proper access management,
• using the Service unlawfully,
• failing to handle their own login credentials properly,
• losses arising from data, coupons or campaign terms supplied by the Merchant.

The Service provider’s liability is limited to the fullest extent permitted by law.

15. Suspension and termination

The Service provider is entitled to suspend or permanently terminate access if:

• the User breaches these Terms,
• unlawful or abusive conduct is detected,
• the security of the Service is compromised,
• a legal obligation requires it.

A Customer may delete their own account within the application. Deletion of Merchant and Administrator accounts is subject to a separate procedure.

16. Data handling

The processing of personal data is governed by a separate Data Handling Policy, which forms an integral part of these Terms. By using the Service, the User acknowledges and accepts the provisions of the Data Handling Policy as well.

17. Jurisdiction and governing law

These Terms are governed by the laws of Hungary.

The parties shall first attempt to settle disputes amicably. Failing that, the Hungarian courts shall have jurisdiction to settle the dispute in accordance with the applicable law.

18. Final provisions

• The Service provider is entitled to amend these Terms unilaterally.
• Amendments take effect upon publication, unless the Service provider provides otherwise.
• If any provision of these Terms is found to be invalid, this shall not affect the validity of the remaining provisions.
• Matters not regulated herein are governed by the applicable laws of Hungary.

19. Contact

For questions, complaints or to exercise your rights, please contact the Service provider via the following details:

DMB Soft Kft. 2616 Keszeg, Alkotmány út 59., Hungary E-mail: info@dmbsoft.hu